Dr. Henry Mintzberg a prominent management researcher conducted a researcher to find out what are really a manager duties or responsibilities. In 1916 Henri Fayol was first to give definition of manager.
Dr. Henry Mintzberg wanted to find out that if Henri Fayol’s 50 year old definition of manager and management definition still stood is 60s and 70s. So he conducted a research base on structured observation method.
For this Mintzberg observed the daily activities of five executives for a one week period. They all were from five different type of organization; a consulting firm, a school, a technology firm, a consumer goods manufacturer and a hospital. He kept track of all there activates and analyzed it.
His research report titled “MANAGERIAL WORK: ANALYSIS FROM OBSERVATION” was for his doctoral dissertation, at the Sloan School of Management, M. I. T. At January 1971 he submitted the report and it was accepted and published in October 1971.
In his research Mintzberg said that what managers do can best be described by looking at the roles they play at work. The term management role refers to specific categories of managerial behavior.
He identified 10 identified roles of a manager played in organization which fall into three basic categories: interpersonal roles, informational roles and decisional roles.
These roles relate to the manager’s behavior that focuses on interpersonal contact Interpersonal roles are roles that involve people (subordinates and persons outside the organization) and other duties that are ceremonial and symbolic in nature.
The three interpersonal roles include being a figurehead, leader, and liaison.
According to Dr. Henry Mintzberg These three interpersonal roles derive from the authority and status associated with managers’ post.
- Figurehead: The figurehead performs symbolic legal or social duties. All social, inspiration, legal and ceremonial obligations. In this light, the manager is seen as a symbol of status and authority.
- Leader: The Leader builds relationships with employees and communicates with, motivates, and coaches them.Duties are at the heart of the manager-subordinate relationship and include structuring and motivating subordinates, overseeing their progress, promoting and encouraging their development, and balancing effectiveness.
- Liaison: The liaison maintains a network of contacts outside the work unit to obtain information. Describes the information and communication obligations of a manager. One must network and engage in information exchange to gain access to knowledge bases.
Informational roles involve receiving, collecting, and disseminating information. The three informational roles include a monitor, disseminator, and spokesperson.
These informational roles are all about receiving and transmitting information so that managers can serve as the nerve centers of their organization. The informational roles are;
- Monitor: The monitor seeks internal and external information about issues that can affect the organization.Duties include assessing internal operations, a department’s success and the problems and opportunities which may arise. All the information gained in this capacity must be stored and maintained
- Disseminator: The disseminator transmits information internally that is obtained from either internal or external sources.Highlights factual or value based external views into the organization and to subordinates. This requires both filtering and delegation skills.
- Spokesperson: The spokesperson transmits information about the organization to outsiders. Serves in a PR capacity by informing and lobbying others to keep key stakeholders updated about the operations of the organization.
Decisional roles revolved around making choices. Managers’ interpersonal role leads to the decisional roles.
Information and resources that’s collected and gathered by the interpersonal makes a manger able to play the decisional roles or responsibilities that his is obligated to.
The four decisional roles include being an entrepreneur, disturbance handler, resource allocator, and negotiator.
- Entrepreneur: The entrepreneur acts as an initiator, designer, and encourage of change and innovation. Roles encourage managers to create improvement projects and work to delegate, empower and supervise teams in the development process.
- Disturbance handler: The disturbance handler takes corrective action when the organization faces important, unexpected difficulties. A generalist role that takes charge when an organization is unexpectedly upset or transformed and requires calming and support.
- Resource allocator: The resource allocator distributes resources of all types, including time, funding, equipment, and human resources. Describes the responsibility of allocating and overseeing financial, material and personnel resources.
- Negotiator: The negotiator represents the organization in major negotiations affecting the manager’s areas of responsibility is a specific task which is integral for the spokesman, figurehead and resource allocator roles.
If we analyze Mintzburg’s finds we can say that authority and status derive the interpersonal roles, interpersonal makes it necessary for a manager to play informational roles. And that enable a manager to make decision.
These ten roles of a manager stated by Mintzburg; comes with a great deal or responsibilities. Informing, Connecting, and ordering require a manager to able to adapt to the situation and controlling it in a balanced way.
Manager Role-Henry Mintzberg's Management Roles
1676 WordsMay 10th, 20127 Pages
Management is the process of coordinating work activities so that they are completed efficiently and effectively with and through other people (Robbins, Bergman, Stagg, Coulter, 2006). Efficiently in management is due to maximum output from the least amount of input; effectively is done the work activities completely to ensure the goals are achieved. A Manager is someone who works with and through other people by coordinating his/her work activities in order to achieved organizational goals. All managers have to act as a leader to attain the goals. There are three type levels of managers which are top level manager, middle manager, and first-line manager. Managers carry out functions, roles and skills. Management…show more content…
Henry Mintzberg’s management roles with manager interviewed
As described above, Ms. Ong is a middle level manager. Middle managers included all levels of management between the first-line level and the top level of the organization who manage the work of first-line managers (Robbins et al, 2006). Ms. Ong as a middle level manager is responsible to attain the goals set by the top management. The first roles, which is the interpersonal roles is implemented much in the manager management roles. The manager interviewed mentioned that she uses very much interpersonal skills to ensure the ability to work with individuals and groups. This helps the manager to communicate with first-line and top management to process the information. The manager takes the responsibility to motivate members of the organization and ensure the organization keep on track with their goals to be attained. In the liaison role, the manager interacts with media on publicity for the organization to maintain the reputation. The leader role helps the manager to maintain relationship on developing network with the subordinates and media. This role gives the manager a unique position to collect information for her job. Secondly, the informational roles is the role the manager uses very much in managerial roles. In the monitor role, the manager receives